As a Senior Management Executive & a Business Strategist at heart, Vibha has a successful track record of over 22 years of experience in Transforming Organisations, Leading Offline and Digital Outreach, Business Development, Operations, Customer Experience, Digital Marketing, Media and Partner Relationship Management for Global MNCs and Indian brands like GE, Convergys, ICICI Bank, ABN AMRO, Royal Bank of Scotland, MMTC-PAMP and eJOHRI. She has layered exposure as an Alumna of London Business School, Wharton-USA, IMD-Switzerland and INSEAD-France.

In her present capacity as a Chief Experience Officer at Shriram Automall India Limited, she is responsible for stakeholder engagement & retention (CX), demand generation & branding initiatives for all group companies and 120+ Automalls across India.

She is a champion of building a Culture of Excellence, to scale the platform, products, and adjacencies besides executing a forward-thinking CX Strategy. Further, she has collaborated with
C-Suite stakeholders, Management Committees and Executive Boards to streamline Operational efforts, Risk Management, Reimagine customer experience, Reinvent business models to establish & expand the Domestic as well as Global network.

She is a TEDx Speaker, Mrs Delhi NCR Pageant 2022-23 1st Runnerup, a Key Partner, Mentor & Coach in driving Diversity, Equity and Inclusion to innovate people practices and policies, in creating and sustaining inclusive cultures and behaviours.

Achievements and Awards:

• India Prime Women Icon Award 2022-23
• TEDx Speaker – Digital Business Transformation & Innovation
• Mrs Delhi NCR Ravishing 1st runner up & Sub Title holder Mrs Prim & Proper 2022-23
• Panellist at the Business Leaders Roundtable, recently organised by Deakin University
• Speaker at the 4th & 5th Edition of Confederation of Indian Industry (CII) CTO Forum
• Exclusive Podcast: Inspiring Ideas – Inspiring Women Series – Episode 1
• Association with Management schools for guest lectures and for preparing students for Interviews
• Panellist at IOT, AR/VR Symposiums, CFO Engage Summits & CX Strategy Forums
• Featured in leading newspapers for new product launches and innovative product development
• Keynote Speaker, Moderator, Business Advisor to start-ups & Panellist representing companies at several industry forums, conferences, professional and networking events.

Topics:
1)Digital Business Transformation & Innovation:
– General:concept, journey, challenges , impact etc.
– In Banking Industry
– In Precious Metals industry
– Pre-owned Automobile industry

2) Women Empowerment & Leadership
– Balancing it all
– Managing in Male dominated industries
– Coaching & Mentoring young minds

3) CX – Customer Experience related

4) Digital Marketing Strategies

5) Future of Work

6) Off-Roading/ Travel/ Health & Beauty